Privacy Policy
Privacy Policy
introduction
1.1 We are committed to protecting the privacy of our website visitors, service users, individual customers and customer staff.
1.2 This policy applies when we act as the controller for the processing of personal data of these individuals; in other words, when we determine the purposes and means of processing this personal data.
1.3 Our website contains privacy controls that affect how we process your personal data. These privacy controls allow you to choose whether you wish to receive direct marketing communications and to restrict the collection, sharing, and disclosure of your personal data. You can access these privacy controls through your account settings.
1.4 We use cookies on our website. If these cookies are not strictly necessary for the provision of our website and services, we will ask for your consent to the use of cookies when you first visit our website.
1.5 In this policy, "we", "us" and "our" refer to LANKELEISI-DE.COM. Further information about us can be found in section 14.
The personal data we collect
2.1 In this section 2, we have listed the general categories of personal data that we process, as well as, in the case of personal data that we have not obtained directly from you, information about the source and the specific categories of this data.
2.2 We may process data that allows us to contact you ("Contact Details"). Contact Details may include your name, email address, telephone number, postal address, and/or social media account identifiers. The source of the Contact Details is you and/or your employer. If you log in to our website with a social media account, we receive elements of the Contact Details from the relevant social media account provider.
2.3 We may process your website user account data (“Account Data”). The Account Data may include your account ID, name, email address, company name, account creation and modification dates, website settings, and marketing preferences. If you log in to our website with a social media account, we will receive elements of the Account Data from the relevant social media account provider.
2.4 We may process information relating to transactions, including the purchase of goods and/or services, that you make with us and/or through our website ("Transaction Data"). The Transaction Data may include your name, contact details, payment card details (or other payment details), and transaction details. The source of the Transaction Data is you and/or our payment service provider.
2.5 We may process information contained in or relating to a communication that you send to us or that we send to you (“Communication Data”). The Communication Data may include the content of the communication and the metadata associated with the communication. Our website generates the metadata associated with communications submitted through the website contact forms.
2.6 We may process data about your use of our website and services ("Usage Data"). Usage Data may include your IP address, geographic location, browser type and version, operating system, referring source, duration of visit, page views and website navigation paths, as well as information about the time, frequency, and pattern of your service usage. The source of the Usage Data is our analytics tracking system.
Purposes of processing and legal bases
3.1 In this section 3 we have listed the purposes for which we may process personal data and the legal bases for the processing.
3.2 Operation – We may process your personal data for the purposes of operating our website, processing and fulfilling orders, providing our services, delivering our goods, generating invoices, bills and other payment-related documentation, and credit management. The legal basis for this processing is our legitimate interest, namely the proper administration of our website, services and business.
3.3 Publications – We may process account data for the purpose of publishing this data on our website and elsewhere through our services, in accordance with your explicit instructions. The legal basis for this processing is consent.
3.4 Relationships and Communication – We may process contact details, account details, transaction data, and/or communication data for the purposes of managing our relationships, communicating with you (excluding direct marketing communications) via email, SMS, mail, and telephone, providing support services, and handling complaints. The legal basis for this processing is our legitimate interests, namely communicating with our website visitors, service users, individual customers, and customer staff, maintaining relationships, and properly administering our website, services, and business.
3.5 Direct Marketing – We may process contact details, account details, and/or transaction data for the purposes of creating, targeting, and sending direct marketing communications via email, SMS, post, and contacting you by telephone for marketing purposes. The legal basis for this processing is consent.
3.6 Research and Analysis – We may process usage data and/or transaction data for the purposes of researching and analyzing the use of our website and services, as well as other interactions with our company. The legal basis for this processing is consent.
3.7 Record Keeping – We may process your personal data for the purposes of creating and maintaining our databases, backing up our databases, and our business records in general. The legal basis for this processing is our legitimate interest in ensuring that we have access to all the information we need to properly and efficiently conduct our business in accordance with this policy.
3.8 Security – We may process your personal data for security purposes and to prevent fraud and other criminal activities. The legal basis for this processing is our legitimate interests, namely the protection of our website, services, and business, as well as the protection of others.
3.9 Insurance and Risk Management – We may process your personal data to the extent necessary for the purposes of concluding or maintaining insurance coverage, risk management, and/or obtaining professional advice. The legal basis for this processing is our legitimate interest, namely the proper protection of our business against risks.
3.10 Legal Claims – We may process your personal data to the extent necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in administrative or extrajudicial proceedings. The legal basis for this processing is our legitimate interests, namely the protection and enforcement of our legal rights, your legal rights, and the legal rights of others.
3.11 Legal compliance and vital interests – We may also process your personal data if such processing is necessary to comply with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
Disclosure of your personal data to others
4.1 We may share your personal data with our freight forwarders and shipping partners to the extent reasonably necessary for the purposes of achieving or maintaining efficient deliveries of goods.
4.2 Your personal data stored in our website database is stored on the servers of our hosting service providers.
4.3 Financial transactions relating to our website and services may be processed by our payment service providers PayPal and 2Checkout. We will only share transaction data with our payment service providers to the extent necessary for processing your payments, issuing refunds, and handling complaints and inquiries related to these payments and refunds. Information on the payment service providers' privacy policies and practices can be found at [Links to their privacy policies].
4.4 In addition to the specific disclosures of personal data mentioned in this Section 5, we may disclose your personal data if such disclosure is necessary to comply with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data if such disclosure is necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in administrative or extrajudicial proceedings.
International transfers of your personal data
5.1 In this section 5 we inform you about the circumstances under which your personal data may be transferred to a third country on the basis of UK and/or EU data protection law.
5.2 The hosting facilities for our website are located in the EU. The relevant data protection authorities have issued an adequacy decision regarding the data protection laws of the individual EU countries.
5.3 You acknowledge that personal data you submit for publication via our website or services may be available worldwide via the internet. We cannot prevent others from using (or misusing) this personal data.
Storage and deletion of personal data
6.1 This section 6 sets out our data retention policies and procedures, which are designed to ensure that we comply with our legal obligations regarding the retention and deletion of personal data.
6.2 Personal data that we process for one or more purposes will not be kept longer than is necessary for that purpose or those purposes.
6.3 We store your personal data as follows:
(a) Contact details will be kept for a minimum period of 1 year after the date of the most recent contact between you and us and for a maximum period of 3 years after that date;
(b) Account details will be retained for a minimum period of 1 year after the date of closure of the relevant account and for a maximum period of 3 years after that date;
(c) Transaction data will be retained for a minimum period of 1 year after the transaction date and for a maximum period of 3 years after that date;
(d) Communication data shall be retained for a minimum period of 1 year after the date of the communication in question and for a maximum period of 3 years after that date; and
(e) Usage data will be retained for 1 year after the date of collection.
6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data if such retention is necessary to comply with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person.
Your rights
7.1 In this section 7 we have listed the rights you have under data protection law.
7.2 Your main rights under data protection law are:
(a) The right to information – You can request copies of your personal data;
(b) The right to rectification – You can ask us to correct inaccurate personal data and to complete incomplete personal data;
(c) The right to erasure – You can ask us to delete your personal data;
(d) The right to restriction of processing – You can request that we restrict the processing of your personal data;
(e) The right to object to processing – You can object to the processing of your personal data;
(f) The right to data portability – You can request that we transfer your personal data to another organisation or to you;
(g) The right to lodge a complaint with a supervisory authority – You can lodge a complaint against our processing of your personal data; and
(h) The right to withdraw consent – Where the legal basis for our processing of your personal data is consent, you may withdraw this consent.
7.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [Links to relevant supervisory authorities].
7.4 You can exercise your rights regarding your personal data by sending us a written notification using the contact details provided below.
About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent from a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies can be either "persistent" cookies or "session" cookies: A persistent cookie is stored by a web browser and remains valid until its specified expiry date, unless it is deleted by the user before the expiry date; a session cookie, on the other hand, expires at the end of the user session when the web browser is closed.
8.3 Cookies must not contain information that personally identifies a user, but personal data stored by us about you may be linked to the information stored in and obtained from cookies.
Cookies we use
9.1 We use cookies for the following purposes:
(a) Authentication and status – We use cookies to identify you when you visit and navigate our website and to determine whether you are logged in to our website;
(b) Shopping cart – We use cookies to maintain the status of your shopping cart while you navigate our website;
(c) Personalization – We use cookies to store information about your preferences and to personalize our website for you;
(d) Security – We use cookies as part of our security measures to protect user accounts, including preventing fraudulent use of login credentials, and for the general protection of our website and services;
(e) Advertising – We use cookies to help us show you relevant advertising;
(f) Analytics – We use cookies to help us analyze the use and performance of our website and services; and
(g) Cookie consent – We use cookies to store your preferences regarding the more general use of cookies.
Cookies used by our service providers
10.1 Our service providers use cookies, and these cookies may be stored on your computer when you visit our website.
10.2 We use Google Analytics. Google Analytics collects information about the use of our website using cookies. The information collected is used to generate reports on website activity. For more information about Google's use of information, please visit [Link to Google's usage] and you can view Google's privacy policy at [Link to Google's privacy policy].
Managing cookies
11.1 Most browsers allow you to refuse cookies and delete them. The methods for doing so vary depending on the browser and version. However, you can find up-to-date information on blocking and deleting cookies via these links:
(a) [Chrome link] (Chrome);
(b) [Firefox link] (Firefox);
(c) [Opera-Link] (Opera);
(d) [Internet Explorer link] (Internet Explorer);
(e) [Safari link] (Safari); and
(f) [Edge-Link] (Edge).
11.2 Blocking all cookies negatively impacts the user-friendliness of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
Changes
12.1 We may update this policy from time to time by publishing a new version on our website.
12.2 You should check this page occasionally to ensure that you agree with any changes to this policy.
12.3 We may notify you of significant changes to this policy via email.
